ORDERING AND SHIPPING

All Stradsaws, musical saw cheats, Stradbows and other custom items are built on demand - I do not normally stock any of these items, because all of my work is sold even before it's finished!

You can conveniently purchase any item in my store by clicking on the "Buy It Now" PayPal button, but please be aware that there is a wait time after that, as I actually build your item or item or items.

I am just one lone craftsman, working part-time out of my home workshop.  There is no team and no assembly line - just myself and my limited resources.  I do very high-end wood and metal work: everything is built to perfection.  This takes time - there is no way to rush the build and finishing process.  Here are some estimates on build times:

STRADSAW MUSICAL SAWS:  Please allow at least 4 to 6 weeks from start to finish.  This build time can be greater during the holiday season and whenever I get hit with a lot of orders all at once.  I am always glad to give you an estimate of build time whenever an order is placed...if you have already made your purchase, you will have the option of a refund, if the build time is longer than you are willing to wait!

MUSICAL SAW CHEATS: Normally, I can build a saw cheat fairly quickly, but in reality it can take a month or more due to the fact that I'm always juggling many orders at once.

There are many items available immediately, including saw-tested bows, rosin, cases and other accessory items.  Stradsaws and cheats/bending levers are entirely custom orders, and there is a required build time for them.

I normally ship using USPS 2 or 3-Day Priority Mail.  If you aren't in a hurry, slightly less expensive First-Class shipping may be available, with 5-day or greater delivery times.  I can also do Expedited/Express shipping, but you will have to pay the extra cost!  Please let me know if you want either economy or Express shipping - I can adjust your cost accordingly.  The default shipping is Priority 2 or 3-Day shipping...

Customized Stradsaws which bear the name of a customer are non-returnable, due to the fact that they are difficult to resell.  If the instrument doesn't bear the name of a person, it might be returnable/refundable IF I have sufficient funds to give a refund.  Always check first before attempting to make a return or request a refund.  

Accidents happen!  Merchandise can get damaged in shipping, or through unforeseen causes on your end!  Shipping damages are normally covered through shipping insurance:  I insure each item for its full value when I ship it to the client.  If damage occurs in shipping, it is the client's responsibility to file a damages claim with the shipping company.  I am not responsible for shipping damages - I pack each item very well and I never ship out anything that's damaged on my end!

If merchandise is damaged on your end but not because of shipping, I can make repairs for you.  The repair work will be charged by the hour, and you are responsible for all shipping charges and materials.